{"id":6669,"date":"2022-10-06T15:21:46","date_gmt":"2022-10-06T13:21:46","guid":{"rendered":"https:\/\/ksg-pcb.com\/?p=6669"},"modified":"2025-02-18T08:35:17","modified_gmt":"2025-02-18T07:35:17","slug":"ksg-support-line-lequipe-derriere-le-numero-de-poste-555","status":"publish","type":"post","link":"https:\/\/www.ksg-pcb.com\/fr\/ksg-support-line-das-team-hinter-der-durchwahl-555\/","title":{"rendered":"KSG-Support-Line : l'\u00e9quipe derri\u00e8re le num\u00e9ro de poste -555"},"content":{"rendered":"
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Lorsque l'on appelle le poste 555 chez KSG, les quatre t\u00e9l\u00e9phones de Dirk Deiters, Thomas Doberitzsch, Johann Hackl et Uwe Meyer sonnent en m\u00eame temps. Celui qui d\u00e9croche en premier a l'appelant en ligne et r\u00e9pond rapidement et simplement \u00e0 des questions telles que : \"Pouvez-vous m'aider \u00e0 choisir le bon mat\u00e9riau de base pour le circuit imprim\u00e9 de ma nouvelle application ?\", \"Quelles sont les r\u00e8gles de conception actuellement applicables aux BGA ?\" Ou encore : \"Pouvez-vous m'aider \u00e0 concevoir mon circuit imprim\u00e9 ? Il s'agit parfois de solutions standard, mais souvent aussi d'id\u00e9es tr\u00e8s cr\u00e9atives et inhabituelles. C'est une bonne chose que nos techniciens exp\u00e9riment\u00e9s, avec leur immense savoir-faire en mati\u00e8re de circuits imprim\u00e9s, vivent l'\u00e9change permanent de connaissances et aient \u00e0 leur disposition un grand r\u00e9seau de porteurs de connaissances internes et externes. Car il est parfois difficile de \"n\u00e9gocier\" les t\u00e2ches sp\u00e9cifiques. Il est donc parfois n\u00e9cessaire de se concerter en interne avec la technologie ou le d\u00e9veloppement et de trouver ensemble une solution optimale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Plus intelligents ? ensemble ! Comment notre support technique rend nos clients plus performants gr\u00e2ce \u00e0 la co-ing\u00e9nierie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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En principe, le\u00a0<\/span>L'engagement de l'\u00e9quipe de quatre personnes s'inscrit enti\u00e8rement dans la devise\u00a0smarter together<\/em><\/i>L'objectif principal est de soutenir les clients de KSG dans leur segment de march\u00e9 respectif par le biais de la co-ing\u00e9nierie et de l'assistance.<\/span><\/p>

De plus\u00a0<\/span>Plus t\u00f4t dans le processus d'\u00e9volution, la personne qui cherche de l'aide\u00a0<\/span>s'adresse \u00e0 l'assistance technique, plus le b\u00e9n\u00e9fice est grand. Avec cette\u00a0<\/span>soutien, on trouve la solution optimale qui r\u00e9pond \u00e0 toutes les exigences et \u00e0 tous les crit\u00e8res de qualit\u00e9 et qui fonctionne de mani\u00e8re stable sans fioritures inutiles.\u00a0<\/span><\/p>

Les normes et directives sont toujours respect\u00e9es. Le support technique conna\u00eet les principales normes IPC, sait comment concevoir un design adapt\u00e9 \u00e0 la fabrication et tient compte des distances d'isolation requises, du design thermique et HF avec des imp\u00e9dances contr\u00f4l\u00e9es et de l'int\u00e9grit\u00e9 des signaux. Il aide \u00e0 choisir la technologie de circuit imprim\u00e9 optimale - du circuit imprim\u00e9 simple face aux solutions complexes comme la haute fr\u00e9quence, HDI\/SBU, cuivre \u00e9pais, Iceberg\u00ae, HSMtec\u00ae ou Embedded, en passant par les circuits imprim\u00e9s multicouches, semi-flexibles et flex-rigides.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"KSG a d\u00e9cid\u00e9 de mettre en place cette ligne d'assistance parce que nous voulons offrir \u00e0 nos clients et prospects le service de conseil le plus personnalis\u00e9 possible. Chaque circuit imprim\u00e9 est aussi unique que le technicien qui le con\u00e7oit. Plus le circuit imprim\u00e9 est complexe, plus la solution pour le r\u00e9aliser sera personnalis\u00e9e. Il est donc facile de s'\u00e9parpiller\". <\/i>Christof Sofsky, directeur des ventes de KSG Group. \"Mais en impliquant l'assistance technique le plus t\u00f4t possible, on peut \u00eatre s\u00fbr qu'une solution id\u00e9ale pour les circuits imprim\u00e9s verra le jour \u00e0 la fin de la journ\u00e9e.<\/i>\"\u00a0<\/span><\/p>

\u00a0Christof Sofsky, direction des ventes<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"TS<\/figure><\/div>
\"R\u00e9union<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
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\u00a0L'\u00e9quipe de l'assistance technique soutient le client \u00e0 chaque \u00e9tape du projet.<\/span><\/i><\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Voici ce que fait notre support technique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Une fois que le client ou la personne int\u00e9ress\u00e9e a compos\u00e9 le poste 555 et obtenu des conseils complets, il s'assure que<\/b><\/span><\/p>

  • il est inform\u00e9 de mani\u00e8re proactive et en temps utile des points faibles potentiels de la mise en page<\/li>
  • l'aptitude \u00e0 la production en s\u00e9rie de son circuit imprim\u00e9 est donn\u00e9e,<\/li>
  • les boucles de correction inutiles dans la mise en page peuvent \u00eatre \u00e9vit\u00e9es,<\/li>
  • il peut r\u00e9aliser le time-to-market le plus court possible,<\/li>
  • \u00e9viter les technologies sp\u00e9ciales de circuits imprim\u00e9s inutiles et co\u00fbteuses<\/li>
  • ce qui, au total, permet d'\u00e9viter des co\u00fbts de fabrication inutiles.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Nous faisons les pr\u00e9sentations : Les professionnels du support technique

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    Dirk Deiters<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Dirk Deiters travaille depuis plus de 30 ans dans l'industrie des circuits imprim\u00e9s. Apr\u00e8s avoir occup\u00e9 des postes \u00e0 responsabilit\u00e9 chez des fabricants de circuits imprim\u00e9s renomm\u00e9s, son parcours professionnel l'a conduit en 2016 chez KSG dans le service commercial ext\u00e9rieur, o\u00f9 il a pu acqu\u00e9rir une vaste exp\u00e9rience des clients. Interface importante entre le client et KSG, il a rejoint le service d'assistance technique d\u00e9but 2022. Dirk est passionn\u00e9 par cette nouvelle mission - les d\u00e9fis sans cesse renouvel\u00e9s de nos clients rendent son activit\u00e9 int\u00e9ressante et vari\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Johann Hackl<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Johann Hackl s'est consacr\u00e9 aux circuits imprim\u00e9s il y a plus de 30 ans d\u00e9j\u00e0. Apr\u00e8s avoir termin\u00e9 sa formation d'installateur \u00e9lectrique, il a commenc\u00e9 comme employ\u00e9 de production dans l'actuelle KSG Austria, puis a travaill\u00e9 dans le d\u00e9partement FAO et ensuite dans le service client\u00e8le. Et sur une longue p\u00e9riode, il a d\u00e9j\u00e0 pu acqu\u00e9rir de nombreuses exp\u00e9riences dans le conseil technique \u00e0 la client\u00e8le. La fascination de faire \u00e9voluer la technologie avec son interlocuteur le motive encore aujourd'hui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Thomas Doberitzsch<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Apr\u00e8s avoir termin\u00e9 ses \u00e9tudes en technologie de l'information \u00e0 Chemnitz, Thomas Doberitzsch a acquis de nombreuses ann\u00e9es d'exp\u00e9rience en tant que maquettiste, responsable de syst\u00e8mes mat\u00e9riels et logiciels et ing\u00e9nieur syst\u00e8me dans le secteur des t\u00e9l\u00e9communications. Thomas travaille chez KSG depuis 2008. Au cours de ces derni\u00e8res ann\u00e9es, il a acquis, dans le cadre de la pr\u00e9paration technique du travail, de vastes connaissances sur la fabrication des circuits imprim\u00e9s, qu'il transmet aujourd'hui avec passion aux layouters, aux d\u00e9veloppeurs et aux fans des circuits imprim\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Uwe Meyer<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Uwe Meyer vient du secteur du d\u00e9veloppement \u00e9lectronique, o\u00f9 il a acquis tr\u00e8s t\u00f4t de l'exp\u00e9rience dans le domaine du layout et de la conception de circuits imprim\u00e9s. Apr\u00e8s avoir fait des incursions professionnelles dans la conception et la vente de r\u00e9seaux informatiques ainsi que dans le domaine de l'administration de syst\u00e8mes, Uwe a rejoint KSG en 2006 en tant que repr\u00e9sentant commercial et a travaill\u00e9 ces huit derni\u00e8res ann\u00e9es dans la pr\u00e9paration technique des commandes. Uwe sait que le v\u00e9ritable succ\u00e8s r\u00e9side dans la satisfaction et la r\u00e9ussite des clients. C'est une bonne chose qu'il puisse puiser dans une vaste exp\u00e9rience de contact avec les clients et de savoir-faire technique en mati\u00e8re de circuits imprim\u00e9s pour atteindre cet objectif.<\/p>

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    Vous avez des questions sur notre support technique ?\u00a0<\/em>Echangez avec nous !<\/em>\u00a0Nous attendons vos commentaires avec impatience.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Wenn bei KSG die Durchwahl 555 angerufen wird, l\u00e4uten die vier Telefone von Dirk Deiters, Thomas Doberitzsch, Johann Hackl und Uwe Meyer gleichzeitig. Wer zuerst abhebt, hat den Anrufer in […]<\/p>\n","protected":false},"author":26,"featured_media":6439,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[221],"tags":[372,367],"class_list":["post-6669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-design-to-cost","tag-impedanz"],"yoast_head":"\nKSG-Support-Line \u26af pcb-blog.com<\/title>\n<meta name=\"description\" content=\"Unser Technischer Support bei KSG hilft Ihnen in jeder Phase Ihres Projekts. 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